Terms, Conditions And Privacy Policy

Rapido P2P Drivers

RAPIDO PLACE TO PLACE DRIVER TERMS & CONDITIONS

Effective Date: 01/01/2026
Version: v2 

These Driver Terms & Conditions (???Terms???) govern access to and use of the Rapido Place to Place driver platform, app, dispatch tools, website, and related services (collectively, the ???Platform???) by any driver, applicant, operator, or user accessing the Platform as a driver (???Driver,??? ???you,??? or ???your???).

By registering, logging in, going online, accepting ride offers, completing rides, communicating through the Platform, or otherwise using the Platform, you agree to be bound by these Terms.

1. Independent Contractor Relationship

Drivers using Rapido Place to Place operate as independent contractors. Nothing in these Terms creates any employment, partnership, joint venture, franchise, agency, or employer-employee relationship between Rapido and any Driver.

Drivers are fully responsible for their own:

• taxes
• insurance
• fuel
• vehicle expenses
• licensing
• permits
• maintenance
• legal compliance
• business operations

Rapido does not provide vehicles and does not guarantee work schedules, ride volume, or earnings.

2. Platform Role

Rapido Place to Place provides a technology platform that connects drivers with ride opportunities and facilitates ride-related communications, dispatch, routing information, operational records, and payment-related workflows.

Rapido is not a transportation carrier and does not itself operate vehicles through the Driver???s account. Drivers remain responsible for the actual provision of transportation services, vehicle operation, and legal compliance.

3. Eligibility and Account Approval

To use the Platform as a Driver, you must meet Rapido???s eligibility requirements and provide accurate and complete information requested by Rapido.

Rapido may require, verify, or review:

• identity information
• contact information
• vehicle information
• registration
• insurance
• driver???s license information
• payment method information
• bank account information
• any other information relevant to eligibility, safety, operations, or compliance

Rapido may approve, deny, suspend, restrict, or deactivate any driver account at its discretion, subject to applicable law.

4. Driver Availability and Online Status

Drivers control their availability through the Platform.

• Go Onlinemeans you are eligible to receive ride offers.
• Go Offlinemeans you are not eligible to receive ride offers.

Drivers are responsible for accurately managing their status. Going offline, becoming unreachable, or failing to maintain operational readiness may affect ride opportunities, account standing, or dispatch priority.

5. GPS, Device, and App Requirements

While online or actively using driver features, Drivers must:

• keep the app or approved browser session active as required
• allow real-time GPS/location access
• maintain accurate location reporting
• avoid disabling, manipulating, spoofing, or falsifying location data
• maintain a working device and internet connection reasonably capable of supporting platform operations

Inaccurate GPS, disabled location sharing, or use of unsupported methods that interfere with tracking, dispatch, or ride flow may result in missed ride offers, payment issues, suspension, or account deactivation.

6. Ride Offer System and Dispatch Logic

Ride offers are distributed through the Platform according to operational rules established by Rapido, which may include driver availability, proximity, live location, route logic, market conditions, system rules, and other dispatch-related factors.

Drivers must:

• review ride details before accepting
• accept or decline within the time allowed by the Platform
• respond honestly and in good faith
• honor accepted rides

Ride offers may be rotated among drivers based on Platform rules. Rapido does not guarantee that every Driver will receive the same number of offers, equal dispatch priority, or access to specific ride volumes.

7. Acceptance Commitment and Ride Flow

Once a Driver accepts a ride, the Driver is committed to performing the ride unless a valid reason exists for cancellation.

After accepting a ride, the Driver must follow the operational ride flow required by the Platform, including as applicable:

• proceed toward the pickup location
• mark arrival when appropriate
• begin the trip properly
• complete the trip properly
• follow required status updates or ride completion steps

Drivers should only accept rides they are willing and able to complete. Unjustified cancellations, abandonment of accepted rides, failure to proceed, or failure to follow the required flow may result in reduced ride access, payment review, suspension, or deactivation.

8. Driver Earnings, Ride Pay, and Payout Transparency

Before accepting a ride, the Platform may show the Driver ride-related information, which may include pickup location, dropoff location, estimated distance, estimated time, ride type, payment method, and estimated Driver payout.

The amount shown to the Driver before acceptance is intended to help the Driver make an informed decision about whether to accept or decline the ride. Driver payout may be calculated based on Rapido???s current platform rules, which may include one or more of the following:

• base ride amount

• mileage-based amount

• time-based amount

• wait-time amount

• additional stop amount

• surge, bonus, or market-condition amount

• minimum payout subsidy

• customer tip, if applicable

• platform adjustments or corrections

• approved deductions, offsets, or back charges

Rapido may display the customer fare and Driver payout separately. The customer fare is not always the same as Driver earnings. Rapido may retain a platform/service portion, administrative portion, processing-related amount, or other company amount as allowed by the Platform rules and applicable law.

For card or electronic-payment rides, Driver earnings will be recorded through the Platform and may become available for payout after the ride is completed, reviewed, settled, and processed.

For approved cash rides, the Driver may be required to collect the authorized cash amount from the customer. Cash collected by the Driver may include amounts that belong to Rapido, including company share, platform fees, cash membership payments, corrections, or other approved charges. Amounts collected by the Driver that belong to Rapido are not Driver earnings and may be recorded as cash liability or a negative balance owed by the Driver to Rapido.

Driver payouts may be subject to review, correction, hold, offset, or adjustment for reasons including, but not limited to, ride errors, customer refunds, payment disputes, cash shortages, overpayments, fraud concerns, incomplete ride flow, cancellation issues, cleaning fees, membership cash collections, or other account corrections.

Rapido does not guarantee any minimum number of rides, any minimum amount of earnings, any specific payout amount, or continued access to ride opportunities. Final payout records are determined by Rapido???s system records, ride records, payment records, and settlement records.

How Driver Pay Works

Rapido drivers are independent contractors. Drivers can choose when to go online and whether to accept or decline available ride offers.

Before accepting a ride, the driver app may show ride details such as pickup, dropoff, estimated distance, estimated time, payment method, and estimated driver payout.

Driver pay may include base pay, mileage, time, wait time, additional stops, tips, bonuses, surge or condition-based adjustments, and Rapido minimum-payout support when applicable. Final pay may be adjusted if a ride is canceled, changed, disputed, incorrectly completed, refunded, or requires correction.

For card rides, customer payment is processed through the Platform and driver earnings are recorded for payout after the ride is completed and settled.

For cash rides, the driver may collect the approved cash amount from the customer. Some cash collected may belong to Rapido, including company share, platform amounts, or membership payments collected in cash. Those amounts are recorded as money owed to Rapido and may be settled through the driver???s cash balance, future earnings, or other approved recovery methods.

Rapido does not guarantee a minimum number of rides or a specific income amount. Earnings depend on ride demand, driver availability, accepted rides, location, customer activity, market conditions, and platform rules.

9. Approved Payment Methods and Driver Financial Information

As a condition of access to the Platform, Drivers must provide and maintain valid financial information requested by Rapido, which may include:

• a valid debit card or payment card
• a valid bank account
• payout information
• settlement information
• other approved payment credentials

Drivers are responsible for keeping all such information accurate, current, and usable.

If a payment method or bank account becomes invalid, blocked, closed, expired, declined, or otherwise unusable, the Driver remains fully responsible for all balances owed to Rapido.

10. Approved Cash Rides, Settlement, and Back Charges

Rapido may permit some rides to be handled as approved cash rides. Drivers may collect cash onlywhen the ride is expressly designated by Rapido as an approved cash ride through the Platform or through authorized dispatch instructions.

For any approved cash ride:

• the Driver may collect only the amount authorized by Rapido
• the Driver may not negotiate a separate fare
• the Driver may not demand additional off-platform payment
• the Driver may not alter pricing outside authorized platform rules

The Driver authorizes Rapido to recover, charge, debit, offset, or otherwise collect any valid amount owed to Rapido arising from use of the Platform, including through:

• the Driver???s card on file
• the Driver???s bank account on file
• payout offsets
• future earnings offsets
• other lawful recovery methods authorized by the Driver and permitted by law

Amounts that may be recovered include, without limitation:

• cash ride shortages
• unpaid cash ride balances
• incorrect cash collections
• charge corrections
• refunds attributable to driver actions
• payout overpayments
• cancellation-related adjustments
• fraud-related losses
• platform misuse losses
• account correction amounts
• administrative recovery amounts
• other legitimate back charges related to platform use

If a customer purchases or activates a Rapido membership during an approved cash ride, the Driver may be instructed through the Platform to collect the membership amount from the customer together with the ride fare.

The membership amount is company money owed to Rapido. It is not Driver earnings, does not increase Driver payout, and may be recorded as part of the Driver???s cash liability or negative balance owed to Rapido.

For example, if the approved cash ride fare is $12.00 and the customer also purchases a $9.99 membership, the customer may owe $21.99 in total cash to the Driver. The membership portion remains owed to Rapido and may be collected, offset, debited, or deducted through the Driver???s settlement balance, future earnings, card on file, bank account, or other lawful recovery method authorized by these Terms.

If the ride is canceled, expired, not completed, or the membership collection is not confirmed according to Platform records, Rapido may decline, delay, reverse, or review the membership activation and related settlement entry.

11. Settlement Deadline and Company Demand for Payment

Any amount owed by a Driver to Rapido must be settled upon request by the company.

Rapido may require immediate settlement or may set a specific deadline for payment. Unless Rapido states a shorter deadline, all outstanding balances must be fully settled no later than three (3) calendar daysafter notice is given by Rapido.

If Rapido requests payment or settlement, the Driver agrees to promptly comply. Failure to settle any amount owed within the required period may result in:

• payout holds
• payout offsets
• ride access restrictions
• temporary suspension
• permanent deactivation
• internal collection efforts
• referral to lawful third-party recovery processes, if applicable

A failed card charge, returned bank debit, rejected payment, or unsuccessful recovery attempt does not eliminate the underlying debt.

12. Customer Payments and Off-Platform Transactions

Drivers are not authorized to:

• collect payment outside approved Rapido methods
• negotiate direct off-platform fares
• bypass the Platform
• encourage riders to pay outside the Platform
• privately convert Rapido rides into off-platform transportation transactions

Unauthorized payment handling or fare negotiation may result in immediate suspension or permanent removal from the Platform.

13. Cancellations, No-Shows, and Payment Adjustments

Drivers should avoid canceling rides after acceptance. If cancellation is necessary, it must be for a valid reason.

If a customer is not present or cannot be located, the Driver must follow platform or dispatch instructions and may cancel only when permitted by the system or authorized procedures.

Rapido may determine whether any cancellation fee, no-show amount, wait-related amount, customer charge, cash adjustment, payout adjustment, or other related correction applies.

Excessive cancellations, strategic cancellations, misuse of cancellation rules, or false no-show claims may result in payment reversal, suspension, or deactivation.

14. Customer Interaction and Professional Conduct

Drivers are expected to:

• communicate professionally
• follow pickup and dropoff instructions
• treat riders with courtesy and respect
• avoid threats, harassment, discrimination, or abusive conduct
• protect rider safety and comfort to the extent reasonably possible

Drivers may communicate with customers only through approved or authorized channels related to ride coordination and service.

15. Vehicle, Safety, Cleanliness, and Legal Compliance

Drivers are fully responsible for ensuring that their vehicle is safe, clean, properly insured, properly registered, and suitable for transporting passengers.

To be considered for approval and continued access to the Platform, the Driver???s vehicle must meet Rapido???s minimum vehicle standards, including:

• Vehicle must be model year 2005 or newer, unless Rapido approves an exception in writing.

• Vehicle must be clean, presentable, and safe for passenger transportation.

• Vehicle must be free from major visible damage, including severe body damage, broken exterior parts, unsafe doors, cracked or unsafe windows, or other conditions that may affect passenger safety, identification, or comfort.

• Vehicle interior must be clean, well-maintained, and free from excessive stains, trash, odors, pests, or unsanitary conditions.

• Vehicle must be smoke-free and free from strong odors, including smoke, chemicals, mildew, or other unpleasant smells.

• Vehicle must have valid registration, valid insurance, and a license plate matching the submitted application information.

• Driver must maintain all licenses, insurance, registrations, permits, and legal requirements applicable to the Driver and vehicle.

Rapido may require vehicle photos during application, review, renewal, investigation, or account update. Required photos may include:

• Front of vehicle

• Rear of vehicle

• Driver side

• Passenger side

• Interior front seats/dashboard area

• Interior rear passenger seating area

The Driver understands and agrees that approved vehicle photos, including the front/exterior vehicle photo, may be shown in the Rapido customer app or customer-facing tools to help customers identify the assigned vehicle during pickup.

Rapido may review vehicle photos, documents, customer feedback, safety concerns, cleanliness complaints, odor complaints, and other operational information at any time. Rapido may deny, suspend, restrict, or remove a vehicle from the Platform if it does not meet safety, appearance, cleanliness, odor, insurance, registration, legal, or customer-service standards.

By applying, going online, or accepting rides, the Driver confirms that the vehicle being used is safe, clean, properly insured, properly registered, smoke-free, and suitable for passenger transportation.

16. Navigation Responsibility

The Platform may provide pickup, dropoff, address, or location information, but route execution remains the Driver???s responsibility.

Drivers are responsible for navigating to pickup and dropoff locations using their own judgment and, where applicable, external tools such as Google Maps or other navigation tools.

Drivers remain responsible for safe driving at all times and may not rely on any app display or mapping output as a substitute for lawful and safe vehicle operation.

17. Prohibited Conduct

Drivers are strictly prohibited from:

• unsafe or reckless driving
• driving under the influence of drugs or alcohol
• harassment, discrimination, or abusive conduct
• illegal activity during rides
• falsifying GPS or ride activity
• account sharing
• unauthorized off-platform transactions
• fare manipulation
• fraudulent ride behavior
• false ride completion
• false cancellations or no-show claims
• misuse of subsidies, adjustments, or payment systems
• attempting to manipulate dispatch logic or platform rules

Violations may result in immediate suspension or permanent deactivation.

18. Account Status, Enforcement, and Remedies

Rapido reserves the right to investigate conduct, review records, and take corrective action regarding any driver account.

Rapido may suspend, restrict, hold payouts, offset balances, or deactivate a Driver account for reasons including, without limitation:

• poor service quality
• repeated cancellations
• GPS misuse
• failure to follow ride flow
• unsafe conduct
• customer complaints
• fraud concerns
• misuse of the Platform
• unpaid cash settlement balances
• unresolved back charges
• failed payment recovery
• refusal to settle balances upon request
• repeated settlement-related issues
• false information
• violations of these Terms

Rapido???s rights under these Terms are cumulative and may be exercised in addition to any other lawful remedies.

19. Service Limitations and No Guarantee

Rapido does not guarantee:

• any minimum number of rides
• any level of income
• uninterrupted platform access
• constant demand
• equal dispatch opportunity
• availability in any specific area
• continued operation in every market

System performance may vary based on demand, geography, weather, customer activity, driver coverage, technical issues, business decisions, and other external factors.

20. Liability Disclaimer

To the maximum extent permitted by law, Rapido is not liable for losses, damages, claims, injuries, delays, interruptions, or incidents arising out of or related to:

• driver conduct
• vehicle condition
• traffic events
• rider conduct
• GPS or technology issues
• network interruptions
• payment failures
• dispatch outcomes
• third-party systems
• actions occurring during or related to a ride

Drivers assume full responsibility for their own conduct, operations, vehicle use, and legal compliance.

21. Indemnification

To the fullest extent permitted by law, Drivers agree to defend, indemnify, and hold harmless Rapido, its owners, operators, affiliates, agents, staff, and representatives from claims, liabilities, damages, losses, costs, and expenses arising out of or related to:

• the Driver???s use of the Platform
• the Driver???s transportation services
• the Driver???s vehicle
• the Driver???s legal or regulatory violations
• injury, property damage, or disputes caused by the Driver
• the Driver???s breach of these Terms

22. Updates and Modifications

Rapido may revise these Terms at any time. Updated Terms may be posted in the app, on the website, through onboarding materials, or through other official company channels.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

23. Contact and Support

Drivers may contact Rapido through official company communication channels for:

• support
• account questions
• payout questions
• settlement questions
• dispute review
• technical issues
• policy questions
• other platform-related matters

24. Driver Identity, SSN, Tax, and Payment Information

Rapido may require Drivers or applicants to provide sensitive information, including Social Security Number, date of birth, driver???s license information, payment information, banking information, and related identity information.

A Social Security Number may be required for identity verification, background screening, tax reporting purposes, W-9 or tax documentation, and payment/bank transfer setup. This information is used only for eligibility review, compliance, tax documentation, background screening, fraud prevention, account verification, and Driver payment processing.

Drivers must provide accurate information. False, incomplete, misleading, or unverifiable information may result in denial, suspension, restriction, deactivation, payment hold, or further review.

Rapido may limit access to sensitive information and may use administrative review controls, verification procedures, and other security measures to protect Driver information, subject to applicable law.

Driver Privacy Policy

RAPIDO PLACE TO PLACE DRIVER PRIVACY POLICY

Effective Date: 01/01/2026
Version: v1 

This Driver Privacy Policy (???Privacy Policy???) explains how Rapido Place to Place (???Rapido,??? ???we,??? ???our,??? or ???us???) collects, uses, stores, discloses, and protects information relating to drivers who apply to, register for, access, or use the Rapido driver platform.

By using the Platform as a driver, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to driver-related information collected through:

• driver onboarding
• driver login
• driver app and web access
• dispatch tools
• ride activity
• driver-customer communications
• support communications
• settlement and payout processes
• related platform functions

2. Information We Collect

We may collect the following categories of information.

A. Identity and Account Information

This may include:

• full name
• phone number
• email address
• driver ID
• PIN or credential-related account access information
• approval status
• onboarding information
• account records

B. Vehicle and Compliance Information

This may include:

• vehicle details
• registration information
• insurance information
• license-related information
• operational eligibility records
• safety or compliance records

C. Location Information

When a Driver is online or actively using ride functions, Rapido may collect and process:

• real-time GPS location
• trip location data
• pickup and dropoff location data
• route-related location activity
• movement and timing data
• online/offline location-linked operational status

D. Ride and Operational Information

This may include:

• ride offers received
• acceptances and declines
• trip status updates
• wait-related events
• cancellations
• no-show-related records
• ride completion records
• dispatch records
• ride history
• earnings records
• payout records
• account enforcement records

E. Communications

We may collect and store communications made through Rapido systems, including:

• ride chat messages
• dispatch-to-driver messages
• support inquiries
• operational notes connected to rides or accounts

F. Device and Technical Information

This may include:

• browser or device information
• log data
• session data
• IP-related or connection-related data
• diagnostic information
• timestamps
• locally stored identifiers or account convenience data used by the Platform

G. Payment, Banking, and Settlement Information

Rapido may collect, maintain, or process information needed to:

• send payouts
• verify payout methods
• collect or recover approved back charges
• process offsets
• process bank debits or card charges authorized by the Driver
• maintain settlement and account balance records

3. How We Use Information

We may use Driver information to:

• create and manage driver accounts
• verify eligibility and maintain records
• dispatch rides and operate the platform
• determine driver availability and ride distribution
• provide payout visibility and ride details
• track rides and support live operations
• enable driver-customer and driver-dispatch communication
• calculate payouts, adjustments, subsidies, and corrections
• monitor safety, performance, and compliance
• investigate complaints, disputes, fraud, misuse, or incidents
• enforce the Driver Terms & Conditions
• process settlement activity and account recovery
• provide support
• improve platform functionality
• satisfy legal, tax, accounting, operational, and security needs

4. Use of Location Data

Location information is essential to the operation of the Rapido driver platform.

Rapido may use driver location data to:

• determine availability and proximity
• distribute ride offers
• support dispatch logic
• allow ride tracking
• support pickup and dropoff coordination
• review completed and incomplete rides
• investigate complaints or disputes
• detect suspected manipulation, false activity, or misuse
• improve local market operations and driver coverage

If a Driver disables, blocks, falsifies, or interferes with location tracking, some or all platform functions may not work correctly, and the Driver???s account status or ride eligibility may be affected.

5. How We Share Information

We may share Driver information only as reasonably necessary for platform operations, support, safety, legal compliance, or business administration.

A. With Riders

Rapido may share limited Driver-related information with riders as necessary for ride coordination, trip visibility, service performance, and safety.

B. With Dispatch, Support, and Internal Personnel

Authorized Rapido personnel may access Driver information for dispatch, operations, support, performance review, safety review, complaint handling, account management, settlement review, and enforcement.

C. With Service Providers

Rapido may share information with third-party service providers assisting with:

• hosting
• storage
• mapping
• communication
• payments
• security
• analytics
• technical support
• operational services

D. For Legal and Safety Reasons

Rapido may disclose information where reasonably necessary to:

• comply with legal obligations
• respond to lawful process or requests
• enforce contracts and policies
• investigate fraud, abuse, or unlawful activity
• protect the rights, safety, or property of Rapido, riders, drivers, staff, or the public

E. Business Transactions

If Rapido is involved in a merger, restructuring, acquisition, financing, asset sale, or similar transaction, Driver information may be transferred as part of that process, subject to applicable law.

6. Cash Rides, Back Charges, and Settlement Records

Rapido may maintain records relating to:

• approved cash rides
• cash collection amounts
• shortages
• payout offsets
• back charges
• account corrections
• refunds
• cancellation-related adjustments
• failed recovery attempts
• amounts paid
• amounts still owed

These records may be used for accounting, support, dispute resolution, enforcement, fraud prevention, and platform protection.

7. Data Retention

Rapido may retain Driver information for as long as reasonably necessary to:

• operate the Platform
• maintain account and ride history
• preserve earnings and settlement records
• investigate disputes or complaints
• enforce policies and agreements
• comply with legal, tax, accounting, operational, or safety obligations
• prevent fraud or misuse

Certain records may be retained even after a Driver stops using the Platform.

8. Data Security

Rapido uses reasonable administrative, technical, and operational measures to help protect Driver information. However, no system, app, network, website, browser environment, or data transmission method can be guaranteed completely secure.

Drivers are responsible for helping protect their own information by:

• safeguarding account access
• protecting their device
• not sharing credentials
• promptly reporting suspected unauthorized use

9. Driver Responsibilities Regarding Information

Drivers are responsible for ensuring that information provided to Rapido remains accurate, complete, and current, including:

• contact information
• vehicle information
• insurance information
• registration information
• account access information
• payment information
• bank information
• other records relevant to eligibility or settlement

10. Children???s Privacy

The Rapido driver platform is not intended for children. Drivers must meet the legal and company eligibility requirements applicable to use of the Platform.

11. Changes to This Privacy Policy

Rapido may update this Privacy Policy from time to time. Updated versions may be made available through the app, website, onboarding materials, or other official company channels.

Continued use of the Platform after an updated version becomes effective may constitute acceptance of the revised Privacy Policy, to the extent permitted by law.

12. Contact

For questions regarding this Privacy Policy, driver data, account privacy, settlement-related records, or related concerns, Drivers may contact Rapido through official company communication channels.