Terms, Conditions and Privacy policy

Rapido P2P Customers

Terms and Conditions

1. Acceptance of Terms and Platform Nature of Service

Rapido Place to Place is a technology platform that helps customers request and manage rides with independent third-party drivers. By
creating or reopening a Rapido account, verifying your phone number, accepting the customer legal documents, saving or using a payment
method, requesting a ride, messaging through the platform, or otherwise using the service, you agree to these Terms.
??? Rapido is not a common carrier and does not itself operate the driver's vehicle unless expressly stated in a separate written agreement.
??? Ride availability, timing, and driver assignment depend on location, demand, driver coverage, system rules, and other operating
conditions.

2. Customer Accounts, Phone Verification, and Device Access
Rapido currently requires riders to sign in before requesting a ride. The account flow may include phone verification, profile completion,
acceptance of terms, and a quick PIN or device-unlock step for faster return access on the same device.
??? You must provide accurate account and contact information.
??? You are responsible for maintaining control of your device, your account, and any PIN or unlock method tied to your account.
??? Rapido may suspend, limit, or close accounts that appear fraudulent, abusive, unsafe, or inconsistent with platform rules.

3. Independent Drivers
Drivers using Rapido are independent third parties. Vehicle condition, route choices, on-road conduct, and direct vehicle operation are
primarily under the control of the driver operating the vehicle.
??? Rapido may review complaints, suspend or remove drivers, and preserve ride evidence when safety or misconduct issues are reported.
??? Rapido does not guarantee the future conduct of any rider or driver.

4. Ride Requests, Matching, and Service Availability
When you submit a ride request, the platform creates a backend ride record and uses Rapido's dispatch logic to seek a driver. A ride request
may expire, be declined, be reassigned, or be canceled if no driver is secured in time.
??? Submitting a ride request does not guarantee that a driver will be assigned.
??? Rapido may rotate ride offers among drivers according to platform rules.
??? You must verify pickup and dropoff details and promptly communicate any critical coordination issue through approved channels.

5. Pricing Estimates, Fare Components, Membership Pricing, and High-Demand Pricing

Rapido may show an estimated fare before a ride is requested. Estimated pricing is based on the pickup location, dropoff location, estimated route, estimated distance, estimated travel time, customer membership status, payment method, and applicable platform pricing rules available at the time of the estimate.

Rapido???s goal is to provide customers with clear and transparent pricing before they request a ride. However, the estimate shown is not a final guaranteed fare. The final fare may change if the ride details change or if additional billable conditions apply.

Fare calculations may include one or more of the following:

• mileage-based pricing
• time-based pricing
• minimum fare pricing
• membership pricing
• add-stop fees
• wait-time charges
• peak or high-demand pricing
• night pricing
• route changes
• payment-related adjustments
• other approved platform adjustments

Minimum Fare Pricing

Some short local rides may qualify for minimum fare pricing.

Rapido Members may receive short qualifying rides under the eligible distance range starting as low as $5.00, depending on current platform rules, ride conditions, and service availability.

Non-member rides may be subject to a standard minimum fare, currently starting at $8.00under current pricing logic.

Minimum fare pricing is intended to make short local rides clear and predictable, while still supporting driver availability and platform operation.

Membership Pricing

Rapido membership is designed for customers who ride often and want access to lower pricing on eligible trips. The customer app or website estimator may show both a Standard Fareand a Member Fareso customers can compare pricing before booking.

Membership pricing does not guarantee the same price for every ride. Member fares may still vary based on distance, time, traffic, demand, stops, wait time, night pricing, peak pricing, driver availability, and other applicable ride conditions.

Standard Ride Pricing

For rides outside the short minimum-fare range, pricing may be calculated using estimated distance and estimated travel time. Longer rides, longer travel times, traffic conditions, and route changes may increase the fare. Add Stops and Wait Time; Additional charges may apply when a customer adds stops, changes the trip, keeps the driver waiting, or causes the ride to take longer than originally estimated.

Under current app pricing rules, add-stop fees may apply, and wait time may be charged at the current platform rate. Pricing rules may change over time.

Peak, High-Demand, and Night Pricing

Prices may increase during busy periods or when more drivers are needed on the road. This may include:

• morning rush hours
• afternoon or evening rush hours
• late-night hours
• bad weather
• special events
• low driver availability
• high customer demand

High-demand and night pricing help support driver availability and continued service during times when rides may be harder to fulfill.

Why the Final Fare May Change

The final fare may be different from the estimate if:

• the pickup location changes
• the dropoff location changes
• the route changes
• stops are added
• wait time is added
• traffic conditions change
• the ride is booked later under different conditions
• peak, high-demand, or night pricing applies
• a correction, unpaid balance, cancellation fee, or other approved charge applies

Pricing rules may change over time, and Rapido???s backend system records remain the source of truth for valid ride-related charges.

6. Saved Payment Method and Payment Authorization
Rapido may require a valid payment method before a ride is requested. By saving or using a card or other approved payment method with
Rapido, you authorize Rapido and its payment providers to place payment authorizations, store an approved payment method on your
account, capture valid ride-related amounts, and process permitted follow-up charges connected to your use of the platform.
??? The customer app currently ties a saved payment method to the Rapido account and stores payment-profile readiness plus Stripe
customer/payment-method references for future ride-related charging.
??? A saved payment method may be used for quoted ride charges, authorized payment holds, capture of valid charges, cancellation fees,
follow-up charges, unpaid balances, or other amounts permitted by these Terms.
??? A payment method already attached to another customer profile may be rejected by the platform's payment workflow.

7. Final Fare Settlement, Extra Charges, and Pending Amounts
Rapido Place to Place - Customer Terms & Conditions - Effective 01/01/2026
Rapido's current settlement model is designed to preserve the working authorization flow while allowing proper final settlement after a trip. If
the final fare is higher than the quoted fare, Rapido may charge only the difference as a separate second charge rather than using a hidden
authorization buffer.
??? If the final fare exceeds the quoted fare, Rapido may process a separate extra charge for the difference.
??? If that separate extra charge fails, the ride itself is not undone; the additional amount may be recorded as pending or unpaid until
resolved.
??? Rapido may retry, recover, or otherwise seek payment for legitimate unpaid or pending ride-related balances as permitted by law and
your payment authorization.

8. Cancellation and No-Show Charges
Customers may cancel rides through the platform, but cancellation charges may apply under Rapido's current backend rules. Rapido's
current cancellation-fee model is a separate-charge model and does not rely on hidden buffer charging.
??? Rapido's current rule applies a $5 cancellation fee only if at least 2 minutes have passed since the ride request started and a driver had
already been assigned or was on the way.
??? If those conditions are not met, no cancellation fee is intended under the current rule.
??? If a valid cancellation fee charge fails, the cancellation can still complete and the amount may remain pending or unpaid until resolved.

9. Customer Conduct and Safety Rules
Customers must behave lawfully, respectfully, and safely at all times when using the Rapido platform or participating in a Rapido-related ride.
??? No assault, threats, harassment, stalking, discrimination, verbal abuse, or damage to the driver or vehicle.
??? No illegal items, dangerous materials, or unlawful activity during a ride.
??? Seatbelts must be used where required by law.
??? In emergencies or immediate danger, call 911 first.

10. Location Sharing, Ride Tracking, and Communications
Rapido uses account, trip, and location data to coordinate rides, display tracking, and support customer, driver, and dispatch
communications. During active ride states, the platform may show ride progress, assigned-driver visibility, and ride-related chat.
??? The customer ride experience may include live ride tracking, tracking-only links, and driver-location visibility connected to the ride record.
??? Messages sent through Rapido ride chat go to the assigned driver, and dispatch may review or step in when needed.
??? Past ride conversations may become read-only after the ride is completed or canceled.

11. Incidents, Complaints, and Cooperation
Customers should promptly report crashes, threats, harassment, property damage, suspicious behavior, or other serious incidents through
Rapido support and, in emergencies, to law enforcement. Rapido may preserve logs, route data, timestamps, messages, screenshots, and
related evidence for safety, insurance, legal, or operational review.
??? Do not make false reports or fraudulent chargebacks.
??? Customers may be asked to provide truthful information, photos, witness details, police-report information, or other relevant evidence.
??? Rapido may cooperate with insurance carriers, law enforcement, or legal review where appropriate.

12. Service Limitations and Third-Party Systems
Rapido does not guarantee uninterrupted platform access, continuous availability, exact ETAs, identical pricing across all conditions, or
successful operation of third-party services used by the platform.
??? The platform relies in part on third-party systems such as mapping, phone-authentication, and payment-processing services.
??? Technical interruptions, demand conditions, route issues, weather, or driver availability may affect service.

13. Disclaimers and Limitation of Liability
Transportation by motor vehicle carries inherent risks, including delay, road hazards, accidents, misconduct, and third-party behavior. To the
fullest extent permitted by law, Rapido disclaims warranties and is not liable for indirect, incidental, special, consequential, exemplary, or
punitive damages arising from platform use or a ride.
??? To the fullest extent permitted by law, Rapido's aggregate liability for a claim arising from a specific ride shall not exceed the amount paid
for that ride, except where a different rule is required by law.

14. Indemnity by Users
To the fullest extent permitted by law, customers agree to indemnify and hold harmless Rapido Place to Place and its affiliates from claims
arising out of the customer's unlawful conduct, misuse of the platform, property damage, false reports, bad-faith chargebacks, or breach of
these Terms.

15. Dispute Resolution and Arbitration
By using the Rapido platform, the customer agrees that disputes shall be resolved through binding arbitration on an individual basis, and not
as a class, collective, or representative action, except where prohibited by law or where injunctive relief is legally available.
??? To the fullest extent permitted by law, jury-trial rights and class-action rights are waived.

16. Updates and Contact
Rapido may update these Terms from time to time. Continued use of the platform after an updated version becomes effective may constitute
acceptance of the revised Terms to the extent permitted by law. Customers may contact Rapido through official company communication
channels for support, ride issues, payment questions, incident reporting, or account-related concerns.
Customer Acknowledgment

By using the Rapido platform, requesting rides, or signing below, the customer acknowledges that the customer has read and agrees to the
applicable Rapido customer documents.
Rapido Place to Place - Customer Terms & Conditions - Effective 01/01/2026

Privacy policy

1. Scope of This Privacy Policy

This Customer Privacy Policy explains how Rapido Place to Place collects, uses, stores, shares, and protects information related to riders
and customer-account users of the Rapido platform.
??? This policy applies to sign-up, login, phone verification, profile completion, payment setup, ride requests, live tracking, ride chat, support,
and related customer-platform activity.

2. Information We Collect: Account and Identity Data
Rapido may collect customer-account information such as name, first name, last name, full name, phone number, email address, account
status, unique account identifiers, terms-acceptance details, and related onboarding or profile records.
??? The current customer account flow checks for profile completion using name and phone information and stores terms acceptance on the
customer record.
??? Rapido may maintain creation and update timestamps, account-status information, and accepted-version data tied to the customer
profile.

3. Information We Collect: Phone Verification and Device Access Data
Rapido may collect and process phone-authentication and device-access information to help secure customer accounts and support repeat
use on the same device.
??? The current account flow uses phone verification and may store verification identifiers locally on the device for the authentication flow.
??? The current app also supports a quick PIN workflow and may store a hashed PIN and local session-expiration data on the customer's
device for faster return access.

4. Information We Collect: Payment and Billing Data
Rapido may collect or maintain payment-related information needed to authorize rides, save approved payment methods to the customer
account, and process valid ride-related charges.
??? The current payment workflow may store payment-profile readiness and payment metadata such as Stripe customer identifiers, default
payment-method identifiers, payment-method type, card brand, and last four digits.
??? Rapido uses payment providers to process payment authorizations, payment-method saving, captures, cancellation handling, and
related settlement activity.

5. Information We Collect: Trip, Location, and Operational Data
Rapido may collect ride-request details, trip history, route details, pickup and dropoff addresses, Google-place selections, stop information,
trip-distance estimates, duration estimates, fare estimates, ride status changes, dispatch events, and related timestamps.
??? The current ride flow records pickup/dropoff coordinates, route estimates, quoted fare totals, request start time, assignment status, active
ride state, and payment-authorization timestamps.
??? During live ride states, Rapido may process precise location-linked ride data and ride-tracking information associated with the ride.

6. Information We Collect: Messages, Notes, and Support Data
Rapido may collect and store customer messages, driver messages, dispatch messages, support notes, complaint details, incident
information, and related communications connected to a ride or account.
??? The current ride flow supports direct customer-to-driver messaging through ride chat, and dispatch may step in when needed.
??? Rapido may preserve messages, timestamps, route history, screenshots, incident narratives, and related evidence for safety, legal,
insurance, or operational review.

7. How Rapido Uses Customer Information
Rapido may use customer information to create and secure accounts, verify phone access, personalize the booking flow, save approved
payment methods, calculate estimates, request rides, manage live tracking, support ride chat, investigate complaints, prevent fraud, process
valid charges, resolve incidents, improve service operations, and comply with legal obligations.

8. How Rapido Shares Information
Rapido may share customer information only as reasonably necessary for ride operations, support, safety, payments, and legal compliance.
??? Rapido may share ride-coordination details with the assigned driver.
Rapido Place to Place - Customer Privacy Policy - Effective 01/01/2026
??? Rapido may share customer and ride information with dispatch, internal support personnel, payment processors, hosting or
communications providers, mapping providers, insurers, law enforcement, or legal advisors when reasonably necessary.
??? Rapido may also disclose information in connection with a merger, financing, restructuring, or sale of business assets, subject to
applicable law.

9. Data Retention and Pending Balance Records
Rapido may retain customer records for as long as reasonably necessary for account administration, ride history, settlement, fraud
prevention, charge disputes, legal compliance, safety review, or other legitimate business purposes.
??? This may include retention of pending or unpaid extra-charge balances, cancellation-fee records, payment-authentication records, ride
logs, and incident materials.

10. Security and Customer Responsibilities
Rapido uses reasonable administrative, technical, and operational measures to help protect customer information, but no system can
guarantee absolute security. Customers are responsible for maintaining control over their device, account access, and any local PIN or
unlock method used with the platform.

11. Children's Privacy
The Rapido customer platform is not intended for children using the service on their own where such use would be prohibited by law or
company policy. Account holders must be legally permitted to use the platform and payment method they provide.

12. Changes and Contact
Rapido may update this Privacy Policy from time to time. Updated versions may be presented through the app, website, or other official
company channels. Customers may contact Rapido through official channels with privacy questions, payment-profile questions, safety
concerns, or account-related requests.

CUSTOMER PAYMENT AUTHORIZATION & CHARGES POLICY

1. Purpose and Scope
This Customer Payment Authorization & Charges Policy explains Rapido's current customer-side payment flow, including saved payment
methods, pre-ride authorization, separate extra charges, cancellation charges, and pending or unpaid balances.

2. Saved Payment Method Consent
By saving or using a payment method with Rapido, the customer authorizes Rapido and its payment providers to attach and maintain an
approved payment method on the customer's Rapido account for valid ride-related use.
??? The current customer app saves approved payment methods to the account after authorization and records payment-profile readiness
plus limited payment metadata such as card brand and last four digits.
??? A valid payment method may be required before a ride can be requested.

3. Pre-Ride Authorization and Quoted Fare
Before a ride request is submitted, the current payment flow may place a payment authorization or hold tied to the estimated fare shown by
the app. The quoted fare is based on the current route and selected options available at the time of request.
??? The current backend and customer flow are designed around an estimated-fare authorization followed by proper settlement after the
ride, rather than hidden buffer charging.
??? The backend remains the source of truth for valid settlement amounts.

4. Fare Components and Variable Pricing
Rapido's current pricing logic may apply mileage, trip time, minimum fares, membership pricing, add-stop fees, wait-time charges, peak
pricing, and night pricing when calculating the quoted or final amount.
??? The current customer pricing logic includes a $2 add-stop fee and a $0.50-per-minute wait charge.
??? The current pricing logic may also apply peak and night adjustments depending on route timing and applicable platform rules.

5. Final Settlement and Separate Extra Charges
If the final valid fare is higher than the quoted fare, Rapido may process only the difference as a separate follow-up charge. This is the current
second-charge model used by Rapido's backend settlement flow.
??? The current rule is to charge only the difference between the quoted fare and the final fare when an additional valid amount is owed.
??? If that separate extra charge fails, the ride is not broken or reversed solely because of the failed charge. The additional amount may
remain pending or unpaid until resolved.

6. Cancellation Fee Rule
Rapido's current backend cancellation rule is designed as a separate-charge model. A cancellation fee is intended only in defined
circumstances rather than on every cancellation.
??? The current rule applies a $5 cancellation fee only if at least 2 minutes have passed since the ride request started and a driver had
already been assigned or was on the way.
??? If those conditions are not met, no cancellation fee is intended under the current rule.
??? If a valid cancellation-fee charge fails, the cancellation can still complete and the amount may remain pending or unpaid until resolved.

7. Pending, Unpaid, and Follow-Up Balances
The customer authorizes Rapido to process valid follow-up charges, reattempt failed legitimate charges, or otherwise seek payment for
unpaid or pending ride-related balances where permitted by law and the governing customer documents.
??? This may include extra-charge balances, cancellation-fee balances, or other valid ride-related amounts reflected by Rapido's backend
settlement records.
??? Nothing in this policy authorizes arbitrary or unrelated charges outside legitimate platform use.

8. Refunds, Disputes, and Fraud Prevention
Rapido Place to Place - Customer Payment Authorization & Charges Policy - Effective 01/01/2026
Charge disputes, refund requests, and payment issues may be reviewed against ride logs, timestamps, route records, chat records,
cancellation status, and other operational evidence. False reports or bad-faith chargebacks may lead to account action and may be
addressed under Rapido's customer terms.

9. Acknowledgment
By accepting this policy, the customer acknowledges that the customer understands Rapido's current saved-payment and settlement model,
including pre-ride authorization, separate extra-charge handling, the defined cancellation-fee rule, and the treatment of pending or unpaid
balances.